Privacy Policy

Effective Date: January 1, 2024

Introduction

At Alamo Broadband Inc. (“ABB”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information that we receive when you use our services. By using ABB’s services, you agree to the terms of this Privacy Policy.

Information We Collect

1. Personal Information

We may collect personal information that you provide directly to us when you sign up for our services, such as your name, address, email address, phone number, and payment information.

2. Usage Information

We may collect information about your use of our services, including your IP address, browser type, operating system, and access times. This information helps us understand how our services are being used and improve our offerings.

3. Cookies and Similar Technologies

We may use cookies and similar technologies to enhance your experience on our website and services. You can control the use of cookies through your browser settings.

Service Address Checks

When you check service availability on this website, the address you enter and any location you mark on the map are sent to our coverage-analysis system to determine whether we can serve that address. The name, phone number and email you give with the check become a service request in our billing system, and we contact you about it.

The map that helps you mark your location uses Esri’s address-search and mapping services and OpenStreetMap map tiles. To protect the form from automated abuse, it uses Cloudflare Turnstile, which checks your browser and IP address; see Cloudflare’s privacy policy.

How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services
To process transactions and send you related information
To communicate with you about products, services, offers, and updates
To monitor and analyze trends, usage, and activities
To detect, investigate, and prevent fraudulent transactions and other illegal activities
To comply with legal obligations

At ABB, we respect your privacy and are committed to protecting your personal information. We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

Legal Requirements: We may disclose your information if required to do so by law or in response to a court order, subpoena, or other legal process.
Protection of Rights: We may disclose your information to protect the rights, property, or safety of ABB, our customers, or others.
SMS/Text Messaging No mobile information — including phone numbers collected for text messaging — will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent will not be shared with any third parties. Alamo Broadband sends SMS only to people who ask for it — during a support call, or by ticking the optional text-message consent box on our website availability form (unchecked by default). Messages are limited to information about the service or request you asked about. Message frequency varies and message and data rates may apply; reply STOP at any time to opt out, or HELP for help.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices

You have the following choices regarding your personal information:

Access and Update: You can access and update your personal information by contacting us directly.
Opt-Out: You can opt out of receiving promotional communications from us by following the instructions in those communications or by contacting us directly.
Cookies: You can control the use of cookies through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through our services. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Alamo Broadband Inc. 23356 Mathis Road Elmendorf, TX 78112 Email: support@alamobroadband.com Phone: 210-587-7201