Support
Help, from people who know your setup
Everything you need to run your account is here, and the two numbers below reach a person. The office takes new service, billing and scheduling on 210-587-7201, Mon–Fri 9am–6pm; if something breaks at nine at night, the support line is staffed around the clock on 888-758-5986.
Frequently asked questions
Answers to common questions about coverage, contracts, data caps, billing and support at Alamo Broadband.
How fixed wireless works
From your first call to a live connection: how Alamo Broadband checks coverage, schedules installation and gets you online.
How we keep it up
How Alamo Broadband builds and monitors its network for carrier-class reliability, with redundancy at every stage.
Customer portal
Sign in to the Alamo Broadband customer portal to view and pay your bill, check your account status and update your information.
Billing policies
How and when Alamo Broadband bills your account, payment methods, and what happens if a payment is late.
Know your equipment
Short videos showing what the lights on your Alamo Broadband equipment mean, and how to restart it — one for each type of receiver and router we install.
Referral credits
Refer a new customer to Alamo Broadband and earn a service credit — here's how the referral program works.
Pay your bill
Customer portal — payments, invoices, usage.
Talk to a person
Office Mon–Fri 9am–6pm · Support 24/7
Not a customer yet?
Check your address — free install, no long-term contract.