Know your equipment
Most connection trouble clears up with one thing: turning your equipment off and back on. These are short walkthroughs — what to look for, and how to restart it safely — for the equipment we actually install. Not sure which one you have? The customer portal lists the equipment on your account, or call us on 210-587-7201.
Find your equipment below
Tarana receiver & Wi-Fi
The two-box UnFiber 6G setup — the receiver outside and the Wi-Fi router inside.
Your outdoor receiver (Ubiquiti)
What the light on your Ubiquiti receiver means, and how to power-cycle it.
Your Wi-Fi router (TP-Link)
Finding your Wi-Fi name and password, and restarting a TP-Link router.
Your Wi-Fi router (Mikrotik hAP ac³)
Finding your Wi-Fi name and password, and restarting a Mikrotik hAP ac³ router. If your router doesn't look like this one, see the hAP ac² video or contact support — Mikrotik makes several models that look different but sound similar.
Your fiber box (ONT)
What the lights on your fiber box mean, and how to restart it.
Your Wi-Fi router (Mikrotik hAP ac²)
Finding your Wi-Fi name and password, and restarting a Mikrotik hAP ac² router. If your router doesn't look like this one, see the hAP ac³ video or contact support.
Your Wi-Fi router (Vilo)
Finding your Wi-Fi name and password, and restarting a Vilo mesh router.